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1. Overview
At SotrakLegal Consulting Services, client satisfaction is our priority. We understand that circumstances can change, and we aim to be fair and transparent about our refund process.
This Refund Policy applies to all consulting packages purchased through our website via JazzCash or EasyPaisa. Please read this policy carefully before making a purchase.
Our commitment: We will handle every refund request fairly, promptly, and with full transparency. If you are unhappy with our service, please contact us first — we will do everything we can to make it right.
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2. Refund eligibility
Below is a summary of refund eligibility across different scenarios:
| Scenario | Refund eligible? |
|---|
| Cancellation within 24 hours of first purchase (service not yet started) | Full refund |
| Cancellation within 3 days — no consultation delivered yet | Full refund |
| Cancellation within 7 days — partial service delivered | Partial refund |
| Cancellation after 7 days of service delivery | No refund |
| Service not delivered due to SotrakLegal's fault | Full refund |
| Duplicate payment made by error | Full refund |
| Dissatisfaction after full service delivery | Case by case |
| Renewal payment after cancellation request was submitted | Full refund |
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3. Refund timeframes
Refund requests must be submitted within the following timeframes to be considered:
- Full refund window: Within 3 days (72 hours) of payment, provided no consultation or deliverable has been initiated
- Partial refund window: Between 3–7 days of payment, based on the proportion of service already delivered
- No refund: After 7 days from the payment date, or once a significant portion of the service has been delivered
- Duplicate payment: Can be claimed at any time — no deadline applies
Important: Refund requests submitted after the eligible window will not be accepted except in cases of duplicate payment or service non-delivery due to our error.
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4. Non-refundable situations
Refunds will not be issued in the following circumstances:
- The client changed their mind after the 3-day full refund window has passed
- Service was delivered as described and the client is dissatisfied with outcomes (consulting cannot guarantee results)
- The client failed to provide required information, causing delays
- The client did not attend scheduled consultation sessions without prior notice
- Refund is requested for a package that was purchased at a discounted or promotional price
- Partial months — if you cancel mid-cycle after services have commenced, the remainder of that month is non-refundable
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5. How to request a refund
To request a refund, please follow these steps:
1
Contact us by email
Send your refund request to Info.sotraklegal@gmail.com with the subject line: "Refund Request — [Your Name] — [Order Reference]"
2
Include required details
Provide your full name, phone number, order reference number, the service/package purchased, date of payment, reason for refund, and your JazzCash or EasyPaisa number for the refund.
3
Wait for confirmation
Our team will review your request and respond within 2 business days to confirm eligibility and next steps.
4
Receive your refund
Once approved, the refund will be processed to your original JazzCash or EasyPaisa number within 5–7 business days.
You can also reach us on WhatsApp at +92 301 494 3738 for faster assistance with your refund request.
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6. Processing & timeline
Once a refund is approved, here is what to expect:
- Approval notification: Within 2 business days of submitting your request
- JazzCash refunds: Processed within 3–5 business days after approval
- EasyPaisa refunds: Processed within 3–5 business days after approval
- Partial refunds: Amount calculated based on services delivered vs total package value, confirmed in writing before processing
Refunds are returned to the same JazzCash or EasyPaisa mobile number used for the original payment. We cannot process refunds to a different number or account.
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7. Cancellations
If you wish to cancel a monthly subscription without requesting a refund for the current cycle:
- Submit your cancellation request at least 5 business days before your next renewal date
- Contact us at Info.sotraklegal@gmail.com or WhatsApp +92 301 494 3738 with your order reference
- You will continue to have access to your package until the end of the current paid period
- No further charges will be made after confirmation of cancellation
Cancellation requests submitted after a renewal payment has already been processed may be eligible for a full refund of that renewal if submitted within 24 hours.
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8. Disputed charges
If you believe you have been charged incorrectly or without authorisation:
- Contact us immediately at Info.sotraklegal@gmail.com with your transaction details
- We will investigate and respond within 2 business days
- Do not file a dispute with JazzCash or EasyPaisa before contacting us — we are committed to resolving issues directly and promptly
- If we confirm an erroneous charge, a full refund will be issued within 3 business days