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1. Overview

Welcome to SotrakLegal Consulting Services ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or purchase any of our consulting packages.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.

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2. Information we collect

We collect information you provide directly to us, as well as certain information automatically when you use our website.

Information you provide:

• Full name, email address, and phone number when filling our contact or checkout form
• Company name and city/location
• Service preferences and messages you send us
• Payment-related details such as your JazzCash or EasyPaisa mobile number

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Device type (mobile, desktop, tablet)
• Referring URL (how you found our site)

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3. How we use your data

We use the information we collect for the following purposes:

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4. Sharing your data

We do not sell or rent your personal information. We may share your data only in the following limited circumstances:

• Payment processors: JazzCash and EasyPaisa receive your mobile number to process payments securely
• Internal team: Our consultants and staff who need access to deliver your purchased service
• Legal requirements: When required by Pakistani law, court order, or government authority
• Business transfers: In the event of a merger or acquisition, your data may be transferred — you will be notified in advance

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5. Payments & transactions

SotrakLegal processes payments through JazzCash and EasyPaisa, two of Pakistan's leading mobile payment platforms. Here is how your payment data is handled:

• We collect only your mobile wallet number to initiate a payment request
• We do not store your full payment credentials, PINs, or bank account details on our servers
• All payment transactions are encrypted and processed directly by JazzCash or EasyPaisa
• You will receive a confirmation PIN on your registered mobile number for every transaction
• Order references and amounts are stored securely for billing and support purposes

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6. Cookies

Our website uses cookies — small text files placed on your device — to improve your browsing experience. We use:

• Essential cookies: Required for the website to function correctly (e.g. keeping your checkout session active)
• Analytics cookies: To understand how visitors use our site so we can improve it
• Preference cookies: To remember your settings and choices

You can disable cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of our site, including the checkout process.

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7. Data retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations:

• Client records: Kept for 5 years after the end of your engagement, as required by Pakistani tax and business regulations
• Payment records: Retained for 7 years in compliance with FBR requirements
• Contact form enquiries: Kept for 2 years unless you become a client
• Website analytics: Anonymised data retained for up to 2 years

After the applicable retention period, your data is securely deleted or anonymised.

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8. Your rights

You have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you
• Right to correction: Ask us to correct inaccurate or incomplete information
• Right to deletion: Request that we delete your data, subject to legal retention requirements
• Right to object: Object to how we use your data in certain circumstances
• Right to portability: Request your data in a portable, machine-readable format
• Right to withdraw consent: Withdraw consent for communications at any time

To exercise any of these rights, please contact us using the details in Section 12. We will respond within 14 business days.

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9. Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access to personal data — only authorised staff can access client information
• Regular security reviews of our systems and processes
• Secure storage of all client records

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10. Children's privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

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11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this page
• Notify active clients via email where required
• Post a notice on our website homepage

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

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12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: